Shipping & Returns

Version 0.2

This page was last modified on April 5, 2023.

 

DELIVERY PERIOD

The delivery time depends on the product. An order in Belgium will always be delivered within a maximum period of two weeks, unless the product is not in stock. In that case, the Buyer will be informed as soon as possible, after which he has the right to cancel the order and the full amount will be refunded to his account.

The delivery time to the Netherlands is a maximum of 2.5 weeks, unless the product is not in stock. The same agreements apply as in Belgium.

Delivery times outside Belgium or the Netherlands cannot be determined, due to factors that are difficult to control. If desired, the Buyer can contact Friemel for this, so that this can be researched and discussed.

 

PRICE

For deliveries within Belgium we charge €7 shipping costs. For an order over €75, these costs do not apply.

For deliveries to the Netherlands we charge €10 shipping costs. For an order over €100, these costs are waived.

For deliveries to Germany, France and Luxembourg we charge €12 shipping costs. For other European countries we charge €20 shipping costs. For an order over €200, these costs are waived.

If your shipping address is not available in the check-out list, please contact us. This way we can look at the possibilities together.

 

In the event of an incorrect delivery address, as a result of which the product is automatically returned to Friemel, it will be determined who made the error. If the fault lies with the Buyer, the package will be reshipped at the Buyer's expense, regardless of the shipping value. When the fault lies with us, the Buyer has two options: the package is sent again to the Buyer at Friemel's expense or the Buyer has the right to cancel the order and then the full amount will be refunded to his account.

 

RESPONSIBILITY

A lost package is not our responsibility. We will, however, contact the responsible courier service and sort this out for you. We always do our best to ensure that your package reaches you on time.

 

RIGHT OF WITHDRAWAL

The Buyer is entitled to a reflection period of 14 days. During this period, the Buyer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product.

Within the reflection period of 14 days, the Buyer may return the purchased products without giving any reason, provided that the purchased product is in good condition. If that is not the case, we reserve the right to refuse this return. The Buyer also sends an email to Friemel to report the return shipment. The costs of the return shipment are for the Buyer.

After correctly receiving a return shipment and if the returned product is in good condition, the full amount of the returned product (s) (without shipping costs) will be refunded to the Buyer's account within 14 days.

Gift cards are non-refundable.

 

 

Return address: Friemel, Schoolstraat 53, 3960 Gerdingen, Belgium. Lost parcels are not our responsibility.